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Frequently Asked Questions
Shipping & Delivery
Q: Do you offer free shipping within New Zealand?
A: Yes! We offer Free Delivery across New Zealand on all orders over $70. For orders below $70, standard shipping rates apply at checkout.
Q: How long does delivery take?
A: Standard NZ urban delivery typically takes 2–4 business days. Rural addresses may take an additional 1–2 business days. Once your order is dispatched, you will receive a tracking number via email.
Payments & Security
Q: What payment methods do you accept?
A: We offer 100% secure checkout and support major credit/debit cards as well as Buy Now, Pay Later options through Afterpay and Zip, plus PayPal.
Q: Is shopping on your website safe?
A: Absolutely. Our checkout process is 100% encrypted and secured to ensure your personal information and payment details are fully protected.
Return Policy
Q: What is your return policy?
A: We offer a 14-day Return & Exchange policy from the date you receive your order. Items must be unused, unopened, in their original packaging, and in re-sellable condition.
Q: How do I initiate a return or exchange?
A: Please reach out to our customer service team during operating hours with your order number and item details, and we’ll guide you through the process.
Products & Authenticity
Q: Are your skincare and cosmetics products authentic?
A: Yes, 100%. All of our Asian skincare, K-Beauty, Thai beauty, and cosmetics are sourced directly from authorized brands and official distributors.
Q: Do you have a physical retail store in New Zealand?
A: Yes! If you prefer to shop in person or browse our collections live, visit our store located at Te Awa at The Base in Hamilton, NZ (located in front of Spark).